Frequently asked questions
The things people ask us most often, answered plainly. If your question is not here, email us and we will answer it directly.
Frequently asked questions
Everything people usually want to know before starting a project with us.
What services does SwiftLink Designs offer?
We offer logo design, brand identity and stationery design, website design and development, e-commerce website design, social media management, social media page and banner design, and 2D and whiteboard animation. Every service has its own packages, and all of them can be customised.
How do I get started?
Choose the package that fits your project and click the button on it. That takes you straight to our project enquiry form with the package already filled in. Complete the short form and it comes directly to our team by email.
How do I choose the right package?
Compare the packages on our packages page — each one lists exactly what is included, how many concepts you receive and how many designers work on it. If you are still unsure, submit the enquiry form describing what you need and we will recommend the right fit.
What happens after I submit my project enquiry?
Your enquiry is emailed straight to our team and you receive an automatic confirmation email. We review your requirements and get back to you to confirm the details and next steps.
How long does a project take?
Timelines depend on the service and package. Our custom 2D animation packages are delivered in 24 business days. For logo, website and other projects, we confirm a specific timeline with you before work begins — you can also tell us your preferred deadline on the enquiry form.
How do revisions work?
Our packages include unlimited revisions, and several also include unlimited variations. You review the work, tell your project manager what you would like changed, and we keep refining until you are 100% satisfied.
Can I request a custom package?
Yes. All of our packages are customisable and we can adjust them to your needs. Choose "Custom / Not sure yet" on the enquiry form and describe what you are looking for.
Do I own the logo you design for me?
Yes. Our logo packages include 100% ownership rights of the finalised logo, delivered in the file formats listed on your chosen package.
Which platforms do you manage for social media?
Our social media management packages cover Facebook, X (Twitter), Instagram, LinkedIn and YouTube. The exact platforms included are listed on each package.
What is included in an animation project?
A custom script, custom storyboard, custom characters and objects, the animation itself and a complete voice-over in the gender and accent you choose. You work with a dedicated project manager throughout and receive unlimited revisions and variations.
Do you offer animated logos?
Yes — animated logo packages are available on request. Mention it in your project description on the enquiry form and we will send you the details.
How do I contact SwiftLink Designs?
Email us at swiftlinkdesignllc@gmail.com, message us on Instagram or Facebook, or submit the project enquiry form on this site and we will come back to you.
Still have a question?
Send it over. There is a project description box on the enquiry form — put your question in there and we will reply by email.
Prefer email? Write to us at swiftlinkdesignllc@gmail.com